Contact BestSourceAutoParts.com IMPORT AUTO PARTS FOR Domestic, European and Asian Cars and Trucks FOR THE QUICKEST RESPONSE, PLEASE CONTACT US VIA ONE OF THE EMAIL ADDRESSES BELOW: Email Us: General Information, Product Questions info@bestsourceautoparts.com Post Sales Support, Customer Service, Returns (RMA), Billing Questions orders@bestsourceautoparts.com Be sure to include the details of your order, if possible. Mailing Address for Returns/Exchanges/Cores: ALL RETURNS REQUIRE AN RMA # MAIL RETURNS / CORES WITH YOUR RMA# TO: Auto Parts Returns 155 Raritan Center Pkwy. Edison, NJ 08837 RMA: YOUR RMA # HERE TO REQUEST AN RMA # or If you cannot find your order slip or order number, you may LOG INTO THE CUSTOMER SERVICE AREA of our site to view your order history. If you cannot remember your password, use our "Forgot Password" link and it will be sent to your email address on file. Returns & Core Policy: RETURNS If you aren't satisfied with your purchase, or you ordered the wrong part, we will accept the return of the product(s) only if in the ORIGINAL, UNUSED/UNINSTALLED, saleable condition, and received within 30 days of purchase with 12% RESTOCKING FEE. We cannot be held responsible for wrong parts ordered. Please EMAIL US FOR AN RMA number - ALL RETURNS REQUIRE THIS RMA NUMBER. Please write it visibly on the return package. No returns on parts that have been installed (exchange only), special order parts, shop manuals, repair manuals, quick reference manuals or tools. Items are not returnable for credit if they aren't in the original sealed container/packaging. Our original cost to ship parts to you will be deducted from the credit. WARRANTY Every item we carry has a 1 year warranty (unless the full part description states otherwise) from the date of the original purchase. Warranty claims will not be honored for parts that were damaged due to misuse, or incorrect installation. Warranty claims are honored on an EXCHANGE BASIS only. Once we receive and process/approve your returned part/s, we will send out a replacement part of equal or greater value. The-Best-Source.com and its parent company are not liable for any expenses resulting from a defective item. Return credits are processed within 7 days of receipt of items, so allow up to 10 business days from the date of return shipment for a credit to be processed. We will notify you via email or phone when your return/core has been credited! CORES Any cores must be in rebuildable condition with sufficient parts to rebuild said core(rust, corrosion, OK). Cores must be returned to us in the box that the remanufactured part was sent to you in within 25 days of original purchase, and must include a copy of the original sale receipt. Shipping costs for cores is the responsibility of the customer, unless otherwise stated. LOST/MISSING SHIPMENTS If your package delivery is overdue, please check our site for your tracking number and check on the carrier's website for tracking details. If the tracking status has not changed recently, or is listed as "exception", your package may be stuck at a shipping waypoint, or may have been lost by the carrier. Although rare, with the volume of packages being delivered, we realize this is a possibility. You should contact the shipper directly, and provide them with the tracking number and initiate a "trace". We are not responsible for packages lost by the carrier, but we know you need your parts and will offer assistance where possible. Once a trace has been initiated, it may take an additional 1-8 business days for the package to be located and "re-delivered". The originating shipper will be one of our 50 warehouses, listed as Worldpac. If after the 8 day period the package cannot be traced, request a reimbursement credit from the carrier, and have them send the credit request to info@the-best-source.com. Once the request has been approved by the carrier, we will credit your account for the order total. If your package is delivered within the 8 day "trace" period, we will request a shipping credit on your behalf, and reimburse you all paid shipping costs associated with the lost package. If you wish to have a replacement item shipped, let us know and we will re-ship it once the credit is received. Or, if your need is more immediate, you may place another order for the same part/s, and you must REFUSE the original package if it's "traced" and then delivered. Once the refused package is returned to us and processed, we will credit your account appropriately.